Collaboration
Problem/Challenge
Medium-sized business with small offices distributed throughout the region needs a cost-effective way to enable communication among the offices. Remote offices are home offices of salespeople who operate fairly autonomously but get their support from the central office.
Solution
Use the BlueTie Business web-based collaboration tool to connect support staff and remote sales offices employing email, instant messaging, shared schedules, shared contacts and shared file folders. The Sales Manager uses an Excel spreadsheet developed by Quarterback CRM to track opportunities, the tool is actually filled out by the salesperson and shared with the Sales Manager in one activity that is useful to both parties.
Results
BlueTie Business Collaboration is so effective that the remote users feel like their central office colleagues are "right down the hall". Productivity is increased since the sales staff and support staff are able to collaborate more effectively. The product itself can be seen at www.bluetie.com and clicking on the the animated demo. Quarterback CRM represents BlueTie throughout Canada, contact us for a live demonstration.